Responsible gaming
Lucky7even is your safe place for reliable gaming and entertainment. Our team strives to ensure a comfortable and enjoyable experience for all our players. However, it is important to note that gambling can be addictive, and we take the protection of minors very seriously. Therefore, we only allow players above 18 years of age to play on our platform.
It is crucial to understand the risks involved in gambling, and the potential consequences of addiction. Gambling addiction can have serious negative impacts on an individual's personal, professional and financial life. It can lead to excessive debt, depression, anxiety, and strained relationships with loved ones. At Lucky7even, we believe in responsible gambling and want our players to enjoy the entertainment we offer without any harm.
We have strict measures in place to prevent and detect any signs of gambling addiction, and we encourage our players to seek help if they feel they are struggling with it. Our responsible gambling guidelines provide useful information on how to identify and prevent addiction, and we strongly advise our players to read them carefully. In cases when your friend or family member gets in this situation, you can also contact our Support Service Team and ask for help. Our Support Service Team is ready to help you every day 24/7.
What To Do
In some cases, people may have certain gambling issues, when they are not able to find a middle ground between how much they want to play and how much they actually can
To ensure the safety and enjoyment of your gaming experience, we are pleased to provide you with a range of tools designed to assist in the management of your balance, all the options can be activated by contacting our Support Service via Live Chat:
Deposit and Loss Limits
To prevent excessive gambling, deposit and loss limits can be set within daily, weekly, or monthly timeframes. Please note that there is a 24-hour waiting period before limit increases take effect. It is important to mention that the loss limit is based on the player's initial deposit, rather than the total balance including winnings. For example, if a player deposits €100 with a €50 loss limit and subsequently wins €5,000, they may still lose more than €50 of the €5,000 balance, considering the fact that the limit is based on the initial deposit and not on winnings.
Wager Limit
If you desire to prolong your joy and contentment during gameplay, we recommend selecting a bet size that aligns with your comfort level. To ensure adherence to this preference, we offer a limit-setting feature that can be customized on a daily, weekly, or monthly basis.
Session Limit
At Lucky7even, we understand the importance of responsible gaming. As such, we offer a session limit feature that enables players to restrict the amount of time they spend gambling. This limit takes effect immediately, and if reached, the player will be automatically logged out of their account. We believe this feature provides an added layer of protection to ensure a safe and enjoyable gaming experience for all our players.
Self Exclusion
Players can choose to self-exclude from our platform for 6, 9, or 12 months. During the self-exclusion period, players will be unable to access their account and will not receive any promotional communications from lucky7even.
Cooling-off Period
We recognize and respect the option for players to take a break and relax. Our platform offers a range of cooling-off periods, including one day, three days, one week, one month, three months, or six months. Upon completion of the selected term, players will receive an email notification and their accounts will be reactivated automatically. During the cooling-off period, players will not receive any promotional communications from our platform.
External Help
Gambling is an activity of entertainment, relax and enjoyment. We want that our players use it in this way. If you cannot keep control of the time and the amount of money spent every day, you probably should seek help of specialists dealing with cases of compulsive gamblers.
